You can change your login email yourself from your Profile, so there's no need to contact support. For security, the change is confirmed with two links: one sent to your current email address and one sent to the new address. If you sign in with Apple or Google, you can do this too, and Apple users with a hidden email can also add their real email as a login. See If you sign in with Apple or Google.
Change your login email
- Sign in to SparkReceipt and open your Profile.
- Under Login methods, select Change login email.
- In the confirmation dialog, select Send confirmation link. We email a confirmation link to your current email address.
- Open that email and click the link. On the Choose your new email page, enter your New email address and select Send confirmation link.
- We send a second confirmation link to your new address. Open that email and select Confirm email change.
- That's it. You'll see Your login email has been changed, and you can sign in with the new address from now on.
The first link goes to the address already on file, which is how we confirm you're the account owner without any extra steps.
If you sign in with Apple or Google
You can change your email yourself even if you never set a password. If you signed up with Sign in with Apple and chose Hide My Email, you can also add your real email as a login. Your Apple or Google sign-in keeps working either way.
Add your real email as a login (Apple hidden email)
Apple's private relay address (it looks like randomstring@privaterelay.appleid.com) is managed by Apple, so you can't edit it. You can add a real email next to it instead. Your Profile shows Contact email missing on the web, or a note that your Apple ID uses a hidden email address in the mobile app, until you do.
On the web:
- Open your Profile from the user menu at the bottom of the left sidebar.
- Under Login methods, find your Apple login and select Add email.
- Enter your Email address, then a Password and Confirm password.
- Select Add email login.
- Open the verification email we send to that address and click the link.
In the mobile app:
- Open the menu (the three lines in the top-left corner) and tap Profile.
- Tap Login methods, then tap your Apple login.
- Tap Add email login.
- Enter your Email address, then a Password and Confirm password, and tap Add email login.
- Open the verification email we send to that address and click the link.
After that you can sign in with Apple or with your email and password, and we can reach you at your real address. The email can't already belong to another SparkReceipt login. If you later want to change it, use Change login email as described above.
Change your email without adding a login first
Change login email also appears for accounts that sign in only with Google or Apple. The steps are the same as above, with two differences:
- The first confirmation link goes to the email on your Google or Apple login. For an Apple hidden email, Apple forwards it to your real inbox as long as forwarding is still turned on.
- On the Choose your new email page you also set a Password, so you can sign in with your new email and password from then on.
If you've lost access to your current email
Because the first confirmation link is sent to the email currently on your account, you'll need access to that inbox to finish the change yourself. If you sign in with Apple's hidden email, adding an email login as described above doesn't need that inbox. If you can't get into it, email support@sparkreceipt.com from any address you can reach and include as much identifying information as possible so we can locate your account and help. For example, give the email you signed up with, any other login you use (Google or Apple Sign In) and the approximate sign-up date.
If you're not sure which email address is currently tied to your account, see What is my email address associated with my account?.