Account
Guides for managing your own SparkReceipt account
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Calendar settings: Date format order and language
How to change the date format, the language of date pickers and the format used in reports by setting your Language and Region in Profile.
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Can I downgrade to the free plan?
Whether a free plan is available after cancelling depends on how your account was created — web accounts move to read-only mode, where you keep browsing and exporting everything and only adding new documents pauses.
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Can I separate business and personal expenses?
Use linked accounts to keep business and personal expenses apart under one login, exclude personal purchases on a business card, split a receipt that is part business and part personal, and send documents to the right account.
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Change the payment method on your subscription
How to update the card or payment method used to bill your SparkReceipt subscription, depending on where you originally subscribed.
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Changing access levels for users
How to change user level from Member to Contributor?
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Changing your email address
How to change the email address on your SparkReceipt account, including adding a real email login if you sign in with Apple or Google.
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Deleting your account and data
Step-by-step instructions for permanently deleting your SparkReceipt account on web and mobile.
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Does SparkReceipt have two-factor authentication (2FA)? How do I verify my email?
SparkReceipt doesn't offer its own two-factor or multi-factor authentication for logging in. Signing in with Google or Apple lets their 2-step verification protect your login. Verify your email from Profile → Login methods.
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How do I log out, and can I use SparkReceipt on several devices?
Log out from the user menu in the web app or the side menu in the mobile app. You can stay signed in with the same login on as many phones, tablets and computers as you like at the same time.
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How do I see who changed what in my account?
Account activity lists who changed, deleted, downloaded or shared what in your SparkReceipt account, newest first. Owners and Admins open it from Account & Users in the web app, or Account settings in the mobile app.
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How do I upgrade to Elite or change my plan? Is it prorated?
On the web, Admins and the Owner change the plan, billing period and seats under Subscription & Billing. Changes apply right away, you pay only the prorated difference for the rest of the billing period, and a move down becomes a credit on your next invoices.
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How does the free trial work, and can I extend it?
Website signups try Pro or Elite free for the trial period, and the first payment is taken automatically when the trial ends unless you cancel. Each account gets one trial, and there is no button to extend it.
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How much does SparkReceipt cost?
Current Pro and Elite prices are on the SparkReceipt pricing page in your currency. What your own subscription costs, and when it renews, is under Account settings → Subscription & Billing in the web app.
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How to cancel your subscription
Step-by-step instructions for cancelling your SparkReceipt subscription on the web, on iPhone/iPad (App Store), or on Android (Google Play).
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How to change the password?
SparkReceipt changes passwords through an emailed reset link rather than an old-password form — request one from your Profile while signed in, or from the Forgot password page if you're locked out.
- JO
How to delete a Linked Account
Switch to the linked account, open Account & Users and click Begin account deletion. Deletion is permanent. An admin or the owner can delete a linked account, and only the owner can delete the main account.
- JO
How to Find the Apple Private Relay Email Linked to Your SparkReceipt Account
If you signed up with "Sign in with Apple", your account may be linked to an @privaterelay.appleid.com alias instead of your personal email. Here's how to find it.
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How to find the receipt or invoice for your SparkReceipt subscription
Where to download the receipt or invoice for your SparkReceipt subscription or one-time purchase, depending on whether you paid via the web (Paddle or Stripe), the App Store, or Google Play.
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How to invite your accountant
Invite your accountant to SparkReceipt and give them access to your material
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How to manage your notification settings
Where to find notification preferences in SparkReceipt, what each notification means, and how to turn email or push alerts on or off per event.
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How to place a discount code?
Enter a discount or promotion code in the plan dialog on Subscription & Billing before you continue to checkout. Codes are never added to an existing subscription automatically. What to do when a code doesn't work.
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How to request a refund
How SparkReceipt refunds work for web, App Store, and Google Play purchases, and how to submit a refund request.
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How to set up linked accounts (sub-account)
Linked accounts let you keep separate workspaces for different companies, projects or personal expenses under one login, while sharing a single seat pool.
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Inviting new users / adding new seats
How to invite a new member to your SparkReceipt account, how seats are counted and shared across linked accounts, and when to use Link existing user.
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Is my data safe in SparkReceipt?
Data Security with a quick overview of the main services related to SparkReceipt
- JO
Move Subscription from One Account to Another (Apple)
This article explains how to transfer your subscription if you've entered the wrong email, want to change accounts, or no longer have access to the original one.
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Revoking access or removing a user
How to revoke access or remove a user from your SparkReceipt account
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Understanding access levels and user roles
Differences between contributor, member, admin, owner and accountant
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What happens to my receipts and data if I cancel my account?
Cancelling your subscription never deletes your receipts and documents — they stay safely stored. Deleting your account is a separate, permanent action.
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What happens when inviting a new team member?
The invitee gets an email with a link to join. If it doesn't arrive, create a fresh invite link or cancel the invite and send a new one. A cancelled invite disappears from the list and frees its seat.
- JO
What is my email address associated with my account?
Find the email address linked to your account — and see how your login is configured — in the Account and Login methods sections of your Profile page.
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Why does my account still show Trial, Free or a payment problem after I paid?
What to check when SparkReceipt still shows a trial, the Free plan, an AppSumo lifetime deal as Free, a "payment didn't go through" notice after paying, or no Subscription & Billing page at all.