SparkReceipt Help

How to place a discount code?

Enter a discount or promotion code in the plan dialog on Subscription & Billing before you continue to checkout. Codes are never added to an existing subscription automatically. What to do when a code doesn't work.

JO
Written by Joel OjalaUpdated Oct 12, 2026

Discount and promotion codes are entered in the web app, in the plan dialog, before you pay. Set up the plan and the number of seats first, then add the code, then continue. The code has to be in place when the order goes to our payment provider.

Steps

  1. Open Account settings → Subscription & Billing and start an upgrade or plan change (Upgrade, Upgrade to Elite or Adjust plan).
  2. In the Upgrade your plan or Change plan dialog, pick the plan, the Billing interval and the number of seats.
  3. Click Add discount code, type or paste your code, and click Apply. The dialog shows Discount code applied with your code.
  4. Check the price summary, then click Continue to checkout (new subscription) or Update subscription (plan change).

Only the account's Admins and Owner, and Accountants whose Accountant permissions are set to Admin, can open Subscription & Billing. Discount codes work for subscriptions bought on our website. The iPhone and Android apps have no field for them.

Do promotions apply automatically if I'm already subscribed?

No. A code is never added to a subscription by itself, including codes from a promotion email such as a "Back to Business" offer. It only takes effect when you enter it in the plan dialog during an upgrade or plan change.

If you already pay for SparkReceipt and want to know whether a promotion applies to your renewal, ask us at support@sparkreceipt.com before you change anything.

If your code isn't working

Discount code applied only means the code was added to the dialog. Our payment provider checks the code when it calculates the price.

  • "Discount code not found" or "Not applied" in the price summary. Check the code for typos. Codes aren't case-sensitive. The code may also have expired, or not be valid for the plan or billing interval you picked. Try the plan and interval the promotion was for.
  • "Unable to calculate billing changes. Please try again later or contact support." Remove the code with Remove and see whether the price loads. If it does, the code can't be used for this change. Send the code and a screenshot to support@sparkreceipt.com and we'll check it.
  • AppSumo codes are not discount codes. They unlock a lifetime plan and don't go in this field. Contact support if you need help with them.