Yes. SparkReceipt has an in-app support chat where you can talk to a real person on our team — not only email. If you want human support, chat with support, or contact a person, you can start a conversation directly inside the app and we will reply to you there.
This is separate from SparkAgent, our AI assistant. SparkAgent answers questions and helps with your data automatically, while the support chat connects you with a human on the SparkReceipt team.
Where to find live chat in the web app
In the web app, look for the round chat button in the bottom-right corner of your dashboard. It is available on every dashboard page once you are signed in.
- Click the chat button to open the support window.
- On the home screen ("How can we help?"), choose Send us a message.
- Type your message and send it. This starts a conversation with our support team, and their replies appear in the same window.
You can reopen the window at any time and switch to the Messages tab to see your past conversations and any new replies. When you have an unread reply, a red badge appears on the chat button.
Where to find live chat in the mobile app
The mobile app (iOS and Android) has the same human support chat, reached through the menu:
- Open the side menu and tap Request support.
- Tap New request.
- Under "What is this about?", choose Contact support.
- Add a title, an optional description, and any screenshots, then submit.
This opens a real conversation with our support team rather than a one-way feedback form. The other topics on that screen — Feature Request, Bug Report, Integrations, and Feedback — go to our product feedback inbox instead.
Who can use it
The support chat is available to anyone signed in to SparkReceipt. There is no separate plan required to reach a human this way.
What to expect for a reply
Replies are not always instant — you are reaching real people, not a bot. The team responds as soon as they are online, typically within a few hours. If everyone is offline when you write, your message is saved and we reply once we are back. You will see any responses in the same chat (web) or in your support requests (mobile).
If you would rather email us, you can always reach the team at support@sparkreceipt.com.