Yes. SparkReceipt has an in-app support chat where you talk to a real person on our team, and you can always email support@sparkreceipt.com. We don't offer phone support, so there is no number to call. Chat and email are the ways to reach a person.
This is separate from SparkAgent, our AI assistant. SparkAgent answers questions and works on your data straight away. The support chat connects you with a human on the SparkReceipt team.
Where to find live chat in the web app
Look for the round chat button in the bottom-right corner of the dashboard. It is on every dashboard page once you are signed in.
- Click the chat button to open the support window.
- On the home screen ("How can we help?"), choose Send us a message.
- Type your message and send it. Use Attach files to add screenshots, PDFs or a short screen recording.
The home screen also has Chat with SparkAgent, Request a feature and Report a bug. Reopen the window any time and switch to the Messages tab to see your conversations and new replies. When you have an unread reply, a red badge appears on the chat button.
Where to find live chat in the mobile app
- Open the side menu and tap Request support.
- Tap New request.
- Under What is this about?, choose Contact support.
- Add a title, an optional description and any images, then tap Submit.
This starts a conversation with our support team. The other topics on that screen (Feature Request, Bug Report, Integrations and Feedback) go to our product feedback inbox instead.
Who can use it
Anyone signed in to SparkReceipt can use the support chat. No particular plan is needed to reach a person.
When we reply
You're reaching real people, so replies aren't instant. We usually reply within a few hours during our working hours. If the team is offline when you write, the chat tells you when we'll be back, and your message waits for us. Replies appear in the same chat (web) or in your support requests (mobile).
Can I call SparkReceipt?
No. SparkReceipt doesn't have a phone number or phone support. Use the in-app chat or email, and we'll get back to you there.
Can I book a video call or Zoom session for setup help?
Hands-on onboarding sessions with one of our founders are part of the Founder pack, which is Elite billed yearly with onboarding included. After buying it, you book your first session online with Book my first session, and we set up your inboxes, categories and integrations together. See How much does SparkReceipt cost?
Without the Founder pack, help with setup runs through the chat and email. Tell us how you work (for example "a cleaning business with two vans and a QuickBooks bookkeeper") and we'll suggest a setup that fits. These are good places to start on your own:
- SparkReceipt Academy and Tutorials in the web app's user menu walk you through the basics, see Does SparkReceipt have tutorials or training videos?
- SparkAgent answers how-to questions from this help center any time of day, see How to use SparkAgent.
How do I pass a SparkAgent conversation to support?
There's no button to export or share a SparkAgent conversation. To show it to our team:
- Web app: select the text in the SparkAgent chat, copy it and paste it into your support message, or take a screenshot and attach it with Attach files.
- Mobile app: take screenshots and add them to your support request under Attachments.
Mention roughly when you had the conversation, too.
Email support
Write to support@sparkreceipt.com from the email address on your SparkReceipt account, so we can find your account quickly. Email also works when you can't log in. See I can't log in, or SparkReceipt won't load.