If receipts or other documents seem to have disappeared from SparkReceipt, they are almost always still there. SparkReceipt never empties your Trash bin on its own, and a document is only gone for good after someone permanently deletes it. Check these places in order.
1. Look in the Trash bin
Documents moved to the trash, one by one or many at once, wait in the Trash bin until you restore them.
- Web app: open Trash bin in the left sidebar.
- Mobile app: open Trash bin from the side drawer.
Open a document there and choose Restore document, or select several and restore them together. See How to delete documents (receipts and invoices).
Did documents vanish after a bulk action? If you selected a filtered list of documents and then picked an action, the most likely action to make them disappear is Trash, which sends them to the Trash bin. Moving them to another linked account also removes them from the list. SparkReceipt has no undo history for bulk actions, so check the Trash bin first and then your other linked accounts.
Trashing a bank statement can also trash the documents that were created from it, if you chose that when trashing it. Those documents are in the Trash bin as well.
2. Clear your filters and search
A filter or a search text that is still active hides everything that doesn't match. In the web app, open Documents in the left sidebar and clear the search box and any filters. In the mobile app, clear the filters in the Documents tab.
3. Check the date
Documents are listed by their document date, which is the date read from the receipt, not the day you uploaded it. A misread date can file a receipt under the wrong month or year.
- Web app: Recents (under Documents in the left sidebar) lists documents by the day they were added, newest first, so a misdated receipt shows up at the top. Click Months in the left sidebar to browse older months.
- Mobile app: scroll further down the list to reach older months.
You can also search with the Submitted date filter to find documents added on a given day. See How to search and filter documents.
4. Check your other linked accounts
If you use more than one account (for example business and personal), the documents may be in the other one, or someone may have moved them there with Move to linked account. Switch accounts and look again. See How to Move Documents Between Linked Accounts in SparkReceipt.
5. Check which login you are using
If none of the above finds them, you may be signed in with a different email address than the one you used before. Each login is a separate SparkReceipt user with its own documents.
If you signed up with Sign in with Apple, Apple may have created a private relay email address for your account. It looks something like randomstring@privaterelay.appleid.com. To find it:
- Open the inbox of the email account you use with Apple.
- Search for emails from SparkReceipt, for example the welcome email you got when you signed up.
- Look at the To: address. That is the email linked to your SparkReceipt account.
See How to Find the Apple Private Relay Email Linked to Your SparkReceipt Account for more help. Include that address when you contact support so we can find your account quickly.
Once you're back in the right account, you can add your real email next to the Apple address as a login from Profile → Login methods so you can sign in with it next time. See Changing your email address.
Attachments removed from a document
If a file was removed from a document, see Does SparkReceipt store images of scanned receipts? for what happens to removed files.